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За компанијата

A culture that believes in minimal hierarchy and having the ability to share your opinion, thoughts and ideas to grow professionally and individually. Challenging work requires us to push ourselves, work hard and deliver on timelines and commitments but it is equally important to have downtime and spend time with family and friends.

Опис на работната позиција

Our Global Client is in search of a Customer Support Analyst

We are looking for an individual who is eager to learn and love working with clients

Picture yourself building a successful career working in a fast paced environment interacting with different customers daily

Работни обврски
As a Customer Care Operator you will be responsible for answering inbound phone lines and assisting customers with their initial steps to getting assistance

These calls will range from basic questions to their needing immediate assistance for a down system

While creating a case for their call you will be gathering all the details so you will know which team to get the case to

Your calming demeanor will assist the client in these tense situations that arise
After gaining all the important information the case is passed on to the correct team and the customer either informed or handed off

Your interaction with the customer sets the tone for the entire case

Cases will also be logged from emails or through the client portal

These may require follow up for additional details or they may go straight to the proper teams for handling

When everyone is busy you will assist in letting team know that urgent or priority cases have been given to their queues so the customers get a quick response from our Customer Care team

You may be asked to reach out to customers to verify information on client system and keep it current

Accuracy in your work is important when entering this information into our systems as it helps all departments quickly reach out to our customers

There will also be contacts that come through the Customer Care methods and require you to reach out to other departments such as Sales or Deployment
Follow through on these are critical
Потребни квалификации
2 years of experience providing support to international customers
preferably in North American region
Strong telephone skills and a positive demeanor
Excellent English verbal and writing skills
Ability to multitask
Familiarity with Salesforce would be helpful
Familiarity with Word Excel and Access helpful
Тип на работа
Полно работно време
Категорија на работа
Вештини и знаење
Грижа за корисници



Поврзани огласи

до 14 март
Полно работно време
до 14 март
Полно работно време
до 01 март
Полно работно време